iPhone and AT&T online customer service.
posted by pylornsLet’s just say they are more than helpful useless. With today’s technologies and methods of being efficient. AT&T is succeeding in throwing up more red tape and paper pushing in an otherwise normal business transaction. (Names changed or blotted out to protect the wicked)
Thank you for your patience! An AT&T sales representative will be with you shortly.
You are now chatting with SXXXX, an AT&T sales representative.
SXXXX: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Pylorns: I would like to know if I could do the credit check for the iphone online instead of going into a store.
SXXXX: No I am sorry Pylorns that is not available online. You would have to order a phone and plan to see if you are eligible.
Pylorns: SO, going into a store would be doing the same thing then right?
SXXXX: Yes, that is correct.
Pylorns: Ok, if that is the case then would I actually be buying the iphone and not receiving it until Friday?
SXXXX: No, you would have to order another phone to see if you are eligible.
Pylorns: Why would I want to order another phone when I want to buy an iphone. Your website says to do a pre-qualifying credit check
Pylorns: Reduce your wait time on launch day, July 11. Visit the AT&T store where you will purchase iPhone 3G today for a pre-qualifying credit check.
SXXXX: Yes, you would have to do the credit check at an AT&T store.
Pylorns: And by doing that am I buying a phone prior?
SXXXX: No, you would just be checking to see if you are approved.
Pylorns: So you can’t do that online though?
SXXXX: No, I am sorry the only way to do it online is through an order process.
Pylorns: ok thank you for your time.
Tags: asshats, at&t, iphone, red, tape
Posted in General, Life, Personal Stuff |
July 9th, 2008 at 4:11 pm
Ever since the dissolution of Ma Bell the quality of phone service in the united states has dropped off consistently. Since there is no real competition for cellular service in this country, companies can set prices, and service levels, and we are forced to buy with them.
For all the talk that big companies do of great service and wonderful features, the fact is there are too many movies on my phone, and not enough places where I can send and receive a phone call.
If I have to go through a customer service rep to for a problem, I feel like it is more in my favor to just but a new damn phone. Which is, of course, the point.