Ok, all cell phone customer services suck. As far as who to go with , with best signal, there are only two real good ones: Sprint and Verizon. And as far as who has the most features like using your cell phone for internet - its Sprint. But, they also have the worst customer service.

And recently, because of the merger with Nextel, Sprint has taken it upon themselves to outsource their regular customer service to India.

So today, I logon to the website to pay my bill and just like usual, it has the wrong address - ie. the zip doesn’t match my bank card so it won’t go through. I change it, save it and come back to pay again and still not fixed. So I call, like I’ve done the past 4 months and tell them to look at my account. The person I talk to has a thick Indian accent and sounds like a 10yr old boy. She/he says she’s changed it but it still isn’t working.

So I’m like, ok will you take my payment over the phone and wave the $5 fee.

“Ok sir I will be taking your payment of $179 now.”

“Ok, I just want to pay $100. The remaining isn’t due until January.”

“Ok sir, I will charge your card, what is your number?”

“xxx-xxxx-xxxx exp xx-xxxx”

“Ok sir I have charged your card $179.”

“NO! I said $100″

“Ok, sir I already have authorized the payment.”

“Then unauthorize it!”

“There is nothing I can do for you sir.”

“Supervisor”

“My supervisor is unavailable.”

“I’ll wait.”

Click > hold music

“Sprint customer service this is [Brent]”

“Hi Brent, first I’m relieved that you can understand me. The last person I talked to charged my account the full amount when I specifically stated I only wanted to pay for December and for $100″

“Ok I’ll take care of it.”

Sure enough, Brent gets me to the right department and I get my money refunded. Moral of the story, don’t make your payments to sprint on the phone with someone from Bangalore India. Oh, and complain to sprint, so they too, like the other large companies will learn that outsourcing customer service is a stupid idea.

Today is Three French Hens Day. For the 12 days of Christmas.

Tags: Christmas
Posted in Uncategorized |

This entry was posted on Thursday, December 16th, 2004 at 9:36 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.